SHIPPING & RETURNS
In most cases, orders placed before 2 PM CST will go out the same day. Orders placed after 2 PM will go out the following day unless placed on a Friday, in which case your order will go out the following Monday. If you place your order over the weekend (Friday through Sunday), please allow extra time for us to process your order. This estimate does not include the actual shipping times listed when you select your shipping option at checkout. We do our very best to ship orders as quickly as possible. Our shipping schedule may vary slightly during extremely busy times such as sales events and during the holiday season.
All packages are shipped via USPS or UPS.
USPS orders are processed within USPS shipping days of Monday-Saturday. All shipping methods are on business days (Monday-Friday).
Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information. All orders shipped via our free shipping offer will be shipped via USPS First Class or USPS Priority mail (larger orders) and will usually be delivered within 2 to 8 business days after your order is processed. USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed.
Due to the high volume of packages that USPS receives, please keep in mind that tracking information may not be updated for several days. Tracking information may not be updated until your package has reached your local USPS sorting facility, transit location, or post office. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or because of USPS are not the responsibility of Premium Pathway LLC and must be resolved by contacting USPS (see contact information below).
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
Once an order has shipped, we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above.
APO/DPO/FPO/Other Military Addresses may take up to 14 Days in transit.
All consumers are required to abide by state and local laws.
All additional shipping methods and rates are listed when you place your order at check out. If you receive the message: "No shipping rates available for your area,” this means that we currently do not ship to the address or location that you have provided. We currently do not ship to Idaho, New Hampshire, or South Dakota. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.
In the unlikely event that a product in your order becomes unavailable, we will attempt to contact you for an alternative replacement item or may at our discretion remove the item from your order and issue a refund back to your credit card or another method of payment.
DAMAGED OR MISSING PRODUCTS/ORDER:
If you receive your order and there is product damage, broken bottle(s), wrong flavor(s), etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to email@example.com and they will assist you in resolving the problem.
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org.
Place the item securely in its original packaging and Unopened item., then mail your return to the following address:
Geremy Greens Farm, LLC
21216 Grand National Avenue
Pflugerville, TX 78660
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. and bank.
If you wish to cancel your CBD subscription, please send an email to email@example.com with the subject line "Cancellation." In the body of the email, please include your name and the date you would like the cancellation to take effect.
Please note that cancellations must be received at least 5 business days before your next scheduled shipment in order to avoid being charged for that shipment.
We are sorry to see you go but if you have any feedback on how we could improve our service, please let us know in the email.
For defective or damaged products, please contact us at the contact details here to arrange a refund or exchange.
Sale items are FINAL SALE and cannot be returned.
Please send an email about your return to firstname.lastname@example.org before shipping items. Returns can take up to 7 days to process
If you have any questions concerning our return policy, please contact us at: